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Alarm Center Group, Inc.
Dealer Access

Term of Use

YOUR PURCHASES FROM THE ALARM CENTER ONLINE STORE ARE GOVERNED BY THESE TERMS OF SALE. PLEASE REVIEW THEM CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. BY PLACING AN ORDER ON THE ALARM CENTER ONLINE STORE, YOU AGREE THAT YOU ACCEPT AND ARE BOUND BY THESE TERMS OF SALE.

Your Account

In order to purchase merchandise on the Alarm Center Online Store, you must have a valid email address. By placing an order on the Alarm Center Online Store, you confirm that all information provided by you is correct and accurate. You are responsible for maintaining the confidentiality of your Alarm Center Online Store account and password, and for restricting access to your computer. You accept responsibility for all activities that occur on the Alarm Center Online Store under your account and password.

Payment Methods and Restrictions

We accept Visa®, MasterCard® and American Express® cards and PayPal® for payment of purchases on the Alarm Center Online Store. At the time you place an order for merchandise, we will pre-authorize your order amount with your card account issuer, which may affect your available credit line. Your card account will be charged when the merchandise you ordered is shipped. Orders for services will be charged to your card account immediately at the time you place your order.

By placing an order on the Alarm Center Online Store, you confirm that you are (a) a natural person (no corporations, partnerships or other legal entities), (b) a resident in the 50 states of the United States of America, exclusive of its commonwealths, territories and possessions (“United States”), and (c) at least the age of majority applicable in your state of residence. Card accounts with billing addresses outside the United States will not be accepted. You may not combine more than one card account for a single purchase.

Unless you notify Alarm Center of any discrepancies of any fees and charges incurred in connection with your purchase (including any applicable taxes) within forty-five (45) days from the date of purchase, you agree that they will be deemed accepted by you for all purposes.

Order Acknowledgement/Confirmation

We will send you an order acknowledgement via email confirming our receipt of your order for merchandise from the Alarm Center Online Store. If you order services from the Alarm Center Online Store, you will receive a receipt for your order via email. PLEASE KEEP A COPY OF THIS RECEIPT. To receive service, you will need to provide the Alarm Center support agent with the serial number information from the receipt exactly as it appears on the receipt. When your merchandise ships, you will be sent an email confirming shipment of your order. An order acknowledgement does not signify Alarm Center’s acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to reject any order you place with us and to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you gave to us when you placed the order. Your credit card will not be charged in the event your order is rejected.

Cancellation Policy

Our goal is to complete and ship orders as quickly as possible, so our system will process your order immediately when it is placed. For this reason, we CANNOT make changes to or cancel your order once it has been submitted by you. Please ensure that your shipping address, products ordered, desired shipping method and all other order information is correct before submitting your order. If an error is made by you, you may return the merchandise to us subject to the Return and Refund Policy in these Terms of Use.

Pricing, Shipping Charges and Sales Tax

Prices on the Alarm Center Online Store do not include shipping and handling charges or sales taxes (based on the specified shipping address). Applicable shipping and handling charges and taxes will be added to the cost of your order at the time you make your purchase. Prices on the Alarm Center Online Store are subject to change at any time without notice.

Shipment and Delivery; Title and Risk of Loss

Merchandise orders normally will ship within the time indicated on the Alarm Center Online Store. Shipment and delivery dates are estimates only and subject to change. We do not guarantee any shipment or delivery dates. Title to the merchandise ordered by you and all risk of loss pass to you upon shipment from our facility. Shipments can be made only to delivery addresses within the United States.

Return and Refund Policy

If you are not satisfied with your purchase from the Alarm Center Online Store, you may cancel your purchase and obtain a refund by going to your My Account page at the Alarm Center Online Store within 14 days after delivery of the product.

Only products purchased from the Alarm Center Online Store are eligible for return and refund. Refunds will be credited to your original method of payment in the amount of your original purchase price for the returned product, less any shipping and handling charges. Refunds usually will be reflected on your card account within 4 weeks after Alarm Center’s receipt of your product return.

Return Requests

For eligible hardware products, you will receive a Return Material Authorization (RMA) number and return instructions via email usually within 2 business days after placing your request for return and refund on your My Account page. You are responsible for properly packaging, labeling and shipping your product to Alarm Center at your cost and risk of loss. Alarm Center must receive your returned product at the address indicated in the return instructions within 14 calendar days of the issuance of the RMA number. If the product is delivered to the warehouse after 14 calendar days, NO CREDIT WILL BE ISSUED and the product will be returned to you at your expense.

Returned products must be in new condition with the original packaging and any accessories, manuals and documentation that shipped with the product. Returned products with missing or defaced serial numbers or UPC barcodes will be rejected. Each product return requires a separate RMA number. Do not include any other items with the product for which the RMA number was issued.

Once the returned product is received by Alarm Center, you will receive an email confirming receipt of your return and your refund amount. Alarm Center reserves the right to reduce your refund credit in the amount of any missing or damaged accessories, manuals, or other items.

Services

Alarm Center does not offer refunds for any services purchased from the Alarm Center Online Store. All sales of services are final.

Warranty


Hardware

All products offered on the Alarm Center Online Store are sold “AS IS” by Alarm Center, and any warranty or service is provided solely by the manufacturers of such products. If you have any questions about manufacturers’ warranties that accompany such products, please see the product description page or visit the applicable manufacturer’s website.

Services

ALL SERVICES OFFERED ON THE ALARM CENTER ONLINE STORE ARE SOLD BY ALARM CENTER ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion of implied warranties may not apply to you.

Typographical Errors

Alarm Center attempts to provide accurate information on the Alarm Center Online Store. Alarm Center, however, does not warrant that product descriptions, information or other content of the Alarm Center Online Store is accurate, complete, reliable, current or error-free. Alarm Center reserves the right to cancel any order placed by you where there was an error on the Alarm Center Online Store concerning price, availability or other information related to the merchandise you ordered.

Limitation of Liability

IN NO EVENT SHALL ALARM CENTER OR ITS AFFILIATES OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF OR INABILITY TO USE THE ALARM CENTER ONLINE STORE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE ALARM CENTER ONLINE STORE, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOST DATA, REVENUE OR PROFIT, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, OR OTHER DAMAGES. THE FOREGOING SHALL APPLY IN ANY ACTION, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER CLAIM, EVEN IF ALARM CENTER HAS BEEN ADVISED OF OR SHOULD HAVE KNOWLEDGE OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING THE FOREGOING, IN NO EVENT SHALL ALARM CENTER’S LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE MERCHANDISE PURCHASED BY YOU ON THE ALARM CENTER ONLINE STORE. Some states do not allow the exclusion or limitation incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Changes to the Terms of Use; Access to Alarm Center Online Store

Alarm Center reserves the right to change these Terms of Use at any time without notice, and these Terms of Use may not be modified by any other documents or communications unless agreed to in a writing signed by an authorized representative of Alarm Center. Alarm Center also reserves the right, at any time without notice, to modify or terminate access to and/or operation of the entirety of or any portion of the Alarm Center Online Store, including but not limited to when necessary for maintenance purposes.

Product Changes and Discontinuation

Alarm Center strives to make continuing updates and revisions to our products. Therefore, it is possible that there could be changes between the product actually shipped to you and the product information on the Alarm Center Online Store and/or saved to your My Account page at the time your order is placed.

Applicable Law

These Terms of Use, any sales on the Alarm Center Online Store and any disputes or claims arising from or related to the forgoing are governed by California law, without giving effect to its conflict of laws provisions.

General Terms

No Alarm Center employee or agent has the authority to vary any terms or policies in these Terms of Use. In the event one or more terms in these Terms of Use becomes or is declared to be illegal or otherwise unenforceable by any court of competent jurisdiction, such term or terms shall be null and void and shall be deemed deleted from these Terms of Use. All remaining terms of these Terms of Use shall remain in full force and effect. The waiver or failure by Alarm Center to enforce any terms, policies or rights in these Terms of Use shall not constitute a subsequent or continuing waiver of such term, policy or right. These Terms of Use constitute the entire agreement between you and Alarm Center concerning your purchase, and they supersede any and all prior representations, warranties or other agreements or understandings, whether oral or written, between you and Alarm Center concerning the subject matter of these Terms of Use.